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Software End User License Agreement

Last Updated: May 2026


GENERAL
This End User License Agreement (the “EULA”) forms a legally binding agreement between you (the “User” or “you”) and us (“Company”, “we”, “us”, or “our”). It sets out the terms governing your access to, installation of, and use of Relay Convert, our software that includes, among other things, document processing services, including, but not limited to, converting documents that the User uploads into editable formats of different kinds, and related services (“Software”).

ACCEPTANCE OF EULA
By downloading, accessing, or using the Software, you acknowledge that you have read and understood this EULA and represent and warrant that you will use the Software in compliance with all applicable laws and regulations. If you do not agree to any part of this EULA, you must immediately stop using the Software and remove it from all devices on which it has been installed or used. The Company may modify, update, or revise this EULA from time to time. Any such changes shall be effective upon publication. Continued use of the Software after publication constitutes your acceptance of the updated EULA. The most current version of this EULA will be available on our Website, which is available here, and the “Last Updated” date at the top of this EULA indicates when it was most recently updated.
We respect your privacy rights. When you access or use the Software, we may collect, store, and use certain information about you and your use of the Software, all as further detailed in the Privacy Policy (“Privacy Policy”). We will process Personal Data in accordance with the Privacy Policy, as updated from time to time.

Software Services
The Software enables you to convert files from one format to another. You are solely responsible for ensuring that you have the rights to use any files submitted for conversion. Your use of the Software is for your own personal, non-commercial use. We do not keep, host, or store your files or any converted files created through the Software. You are responsible for downloading and saving them, and we are not responsible for any loss of data or files.
Subject to the terms herein, the Company grants you a revocable, limited, non-exclusive, non-transferable, non-assignable, and non-sublicensable license, for non-commercial purposes, to install and use the Software and its related services solely for the purposes set forth herein and for personal use only. You hereby provide us with the limited right to process the files you upload solely for the purpose of performing the file conversion service you requested.
The Company, at its sole discretion, is entitled to determine the features, settings, pricing, or other tools that are available as part of the Software, and may modify, correct, amend, update, upgrade, enhance, improve, remove, replace, or otherwise change, or discontinue or cease (temporarily or permanently), any features or functionalities of the Software, with or without notice, without incurring any liability to you.
Certain features of the Software may be contingent upon the availability and continuity of your internet connection. Lack of connectivity or disruptions to connectivity may prevent you from accessing or using the Software, or certain features thereof.
All rights not expressly granted to you under this EULA are reserved by the Company and/or its licensors. The Software is proprietary. Title to the Software is held by the Company and/or the Company's licensors. This EULA governs the Software in full, including all features, modules, functions, components, and services provided through it. All intellectual property rights in the Software and related materials, including, without limitation, trademarks, logos, designs, text, graphics, source code, and proprietary technologies, are owned by the Company or its licensors. Nothing in this EULA transfers to you any ownership interest in the Software or any intellectual property rights.

THIRD-PARTY CONTENT
The Software may display, include, or provide access to third-party content, services, and links to third-party websites. Such third-party content or services are not owned or controlled by the Company, and the Company is not responsible for their availability, accuracy, legality, or reliability.
Any access to, use of, or interaction with third-party content or services is at your own discretion and risk and may be subject to the relevant third party’s own terms, conditions, and policies.

USER RESPONSIBILITIES
You represent and warrant that: (a) you are solely responsible for any content you upload, submit, or otherwise make available through the Software; and (b) you have obtained all necessary rights, consents, and approvals to provide such content and to allow its processing through the Software, and that such content and its use through the Software do not infringe, misappropriate, or otherwise violate any third-party rights and comply with applicable law.
You further represent and warrant that you are authorized to use the device through which you access and use the Software, that you are legally eligible to enter into this EULA, and that you are not prohibited from doing so by any applicable law, regulation, court order, or other binding restriction.
You will access and use the Software only in accordance with this EULA and any instructions provided by the Company from time to time.
When using the Software, you agree that you must not do any of the following:
Copy, reproduce, distribute, sublicense, sell, lease, commercially exploit, or otherwise redistribute any part of the Software.
Modify, decompile, reverse engineer, disassemble, or otherwise attempt to derive the Software's source code.
Bypass or attempt to bypass any technical safeguards, access controls, or security mechanisms.
Use the Software in connection with deceptive, fraudulent, malicious, or otherwise harmful activity.
Use the Software for any unlawful, fraudulent, deceptive, or harmful purpose.
Violate this EULA or any applicable law or regulation.
Any breach of the above restrictions may result in immediate suspension or termination of your access to the Software and may also expose you to legal liability.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company and its affiliates, and each of their respective directors, officers, employees, agents, and representatives, from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (i) your use of the Software; (ii) your breach of this EULA; or (iii) your violation of any third-party rights, or any applicable law or regulation.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The Software is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title. Without limiting the foregoing, the Company does not warrant that the Software will be uninterrupted, error-free, free of harmful or malicious code, compatible with all devices or configurations, available at any particular time or location, or capable of meeting your specific requirements.
You assume and accept all risks arising from or related to installing and using the Software.
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of, or inability to use, the Software.
In all cases, the Company's total aggregate liability shall not exceed the lesser of: (i) USD $10; and (ii) the amount actually paid by you for the Software.
The Software is not intended to operate as a data storage, hosting, backup, or archiving service. You acknowledge and agree that you are solely responsible for maintaining, downloading, saving, and backing up your files and any converted output.

FORCE MAJEURE
The Company shall not be liable for any delay or failure to perform its obligations under this EULA to the extent caused by events beyond its reasonable control, including, without limitation, acts of God, natural disasters, governmental actions, war, terrorism, labor disputes, technical failures, power outages, or interruptions in telecommunications or internet services.

UPDATES AND CHANGES
The Company may, in its sole discretion, deploy updates, patches, enhancements, or other modifications to the Software to improve functionality, performance, monetization, or security. By continuing to use the Software, you consent to receive such updates.
The Company shall not be responsible for any temporary interruptions, compatibility issues, or other changes resulting from updates or modifications.

TERMINATION
This EULA remains in effect unless and until terminated. You may terminate this EULA at any time by uninstalling the Software and discontinuing all use.
The User may remove the Software at any time by using the standard uninstall or removal tools available on the User's device. In most instances, uninstallation can be completed through the operating system’s application or program management settings. Generally, the User may uninstall the Software by taking the following steps:
Open the User's device’s Control Panel or system settings.
Navigate to the section for installed programs or applications (such as “Programs” or “Programs and Features”).
Locate the Software in the list of installed applications.
Select the Software and choose the option to uninstall or remove it.
The Company may, at any time, immediately suspend or terminate your access to or use of the Software, with or without notice, if you breach this EULA or if your continued use may create risk to the Company or any third party.
Upon termination, all licenses and other rights granted to you under this EULA will immediately cease, and you must discontinue all use of the Software. The Company shall not be liable to you or any third party in connection with any suspension or termination under this Section. Any provisions that by their nature should survive termination shall survive.

MISCELLANEOUS
If any provision of this EULA is held to be invalid or unenforceable, such invalidity or unenforceability shall not affect the remaining provisions, which shall remain in full force and effect. Failure by the Company to enforce any provision shall not constitute a waiver of its rights or of subsequent enforcement of such rights. You may not assign or transfer any of your rights or obligations under this EULA without the prior written consent of the Company.
The Company may assign or transfer this EULA, in whole or in part, freely and without restriction.

GOVERNING LAW AND DISPUTE RESOLUTION
This EULA shall be governed by and construed in accordance with the laws of the State of Israel. Any dispute arising out of or relating to this EULA shall be subject to the exclusive jurisdiction of the competent courts located in Tel Aviv, Israel.
Any claim must be filed within twelve (12) months from the date it arises; otherwise, it shall be permanently barred.

CONTACT
If you have questions, inquiries, or support requests, contact us at [email protected].